Shipping Delay During New Year Holiday

Shipping Delay During New Year Holiday

Dear Valued Customers,

First and foremost, we would like to express our heartfelt gratitude for your unwavering support. As we approach the traditional Chinese festival of Spring Festival, we want to inform you about some adjustments to our operations.

Currently, our team members at our Chinese warehouse are on holiday leave to celebrate the Spring Festival. Consequently, if your order has not been shipped yet, we kindly ask for your patience as there will be a delay in processing. We expect to resume shipping around February 17th.

For those who have placed orders for handmade items such as shark pencil cases or knitted fruits, please note that the production time may be extended due to the meticulous craftsmanship involved. Rest assured, we are working diligently to fulfill your orders as promptly as possible. You will receive an email notification with the tracking link once your order has been dispatched.

We would like to reassure you that shipments from our US warehouse remain unaffected and will continue as usual.

Should you have any inquiries or concerns, please feel free to reach out to us via email or contact our online customer service. We are committed to serving you around the clock, 24/7.

We sincerely appreciate your understanding and support during this time. Wishing you all a delightful and joyous holiday season!

Warm regards,

Ahhkawaii Team

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