【LIVE】TURTLE CLASH!CLASH MORE, WIN MORE!
【LIVE】TURTLE CLASH!CLASH MORE, WIN MORE!
Do you want to challenge your luck? Then you absolutely cannot miss this product! This is a blind box product, and all orders will be fulfilled during the live stream.
There is no upper limit on the number of extra packs you can receive, except for the guaranteed minimum.
Game Rules:
Wishing for a Color:
When placing your order, you can select a color to wish for. If your wished-for color appears during the unboxing process, you will receive an additional pack as a bonus.
Matching Colors on the 3x3 Grid:
The game is played on a 3x3 grid. If two squares on the grid have the same color, it counts as a successful match. For each successful match, you will receive an extra pack.
Different Colors in a Row, Column, or Diagonal:
If all the squares in a row, column, or diagonal line have different colors, you will receive an additional 5 packs.
All Different Colors on the Grid:
If all the colors in the 3x3 grid are different, you will receive an additional 5 packs.
Additional Information:
Blind box products are non-returnable and non-exchangeable, and by purchasing, you agree to accept minor imperfections.
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Frequently Asked Questions
Countries eligible for shipping
- We support shipping to nearly all countries worldwide.
- Check during checkout to see if we support shipping to your country/region.
How is the shipping fee calculated
- Enjoy free shipping on your entire order when the total amount (after discounts) is $49.99 or more. Otherwise, a $10 shipping fee applies.
- Note: During promotional periods, the free shipping policy may undergo changes.
Order processing and shipping time
- Typically, we require 2-3 business days to process your order. If your order has not been shipped after 7 days (including weekends), feel free to contact our customer service online or send an email to ahhkawaii@outlook.com. We will respond within 12 hours.
- After shipping, you'll receive an email with a tracking link via our Shopify system for the latest shipping updates. International deliveries typically take 7-15 business days. Please be aware that tracking updates may experience delays, and factors like customs, flight schedules, and extreme weather can extend delivery times. We appreciate your understanding.
Order-related issues
- Kindly pick up your package as soon as it arrives to prevent any issues of loss or package return. Thank you!
- If the package is marked as delivered but not received, please contact our online customer service or email us at ahhkawaii@outlook.com. We will request a proof of delivery from the shipping carrier to verify the specific delivery location. This process may take 3-15 days.
- If there's an address error before shipping, please contact us promptly. If it occurs after shipping, we offer free redelivery where possible. If not, we can refund half or resend for no more than 50% of the original order amount, pending confirmation. Thank you for your understanding and support.
Product-related issues
- If you encounter any issues like damage, wrong items, or quality concerns, please contact us within 30 days of receiving the product for possible free replacement. We appreciate your understanding that after 30 days, we can no longer guarantee service.
- Delivery time is determined by the signed receipt time in the logistics tracking.
Refund-related issues
- Full refund is available before shipping. After receiving the product, you'll be provided with a return address for a full refund upon confirming the returned package is in its original condition. For any questions, please contact us. Thank you for your understanding.